If you are dissatisfied with a CBCMI Ltd brokerage service, a referral request or this website, you can raise a complaint with us. This page explains how to submit the matter and ask for a review.
How to Submit a Complaint
Email info@sfx-trading.com with “Complaint” in the subject line. Include your name, the email address used in your dealings with us, any relevant account or request reference, a clear description of the issue, relevant dates and the outcome you are seeking.
Do not send passwords, payment authentication details, identity documents or other sensitive material through the public form. If supporting documents are needed, we will explain how to provide them separately.
Review of the Matter
We consider the information you provide alongside available records and may ask for clarification or further evidence. The scope and time needed for a review depend on the matter and the information available. We may need to verify that we are communicating with the person concerned before discussing account-specific information.
We do not guarantee a particular outcome.
Further Information and Reconsideration
If you disagree with a response, reply to the same email conversation and explain which facts you believe are missing or incorrect. You may provide additional information and ask us to reconsider. We may limit repeated communications that contain no new information, matters unrelated to our services, or communications involving threats or harassment.
Making a legitimate complaint will not, by itself, be treated as a breach of our Terms of Use. Nothing on this page limits rights or remedies available to you under applicable law.
Personal Information
We use information supplied with a complaint to review and respond to the matter, keep necessary records and meet applicable obligations. Please see our Privacy Notice for information about website submissions. Additional privacy information may be provided with account-opening materials.